Shipping & Refund Policy - Flame Edition™
Shipping & Refund Policy
We created Flame Edition™ to bring warmth, elegance, and peace into your space. We understand that you trust us with your purchase — and we promise to honor that trust.
📦 Shipping Details
- 📍 Origin: All orders are shipped from our verified suppliers in China.
- 🚚 Shipping Time: EU/US warehouse: 7–12 days · International: 15–25 business days
- 🔁 Tracking: You’ll receive an email with your tracking number once your order is processed.
💬 Contact Before You Return
If your product arrives damaged or not working, please contact us within 24 hours of delivery with photo or video proof.
🚫 No Unwanted Returns
Due to the nature of aroma devices and personal use items, we only accept returns for the following reasons:
- Damaged during transit
- Non-functional or faulty on arrival
⏱ Refund Processing
Refunds are processed within 5–10 business days after our team verifies the issue.
🔥 Our Flame Promise
Your satisfaction matters. Every product is tested before shipment. If something isn’t right, we will make it right. That’s the Flame Promise. 🔥
📞 Have Questions?
By placing an order, you agree to our shipping and refund conditions above.
📩 Need help with your order?
Click here to chat on WhatsApp